Here is a summary of our booking conditions, together with some useful information about your stay.
Forest View Guest House is located in the village of Symonds Yat East, which is approximately 5 miles west of Ross on Wye in Herefordshire.
The owners are Steve and Jose Husband.
Your room(s) will be available from 3.00 pm on the day
Check-out is by 10.30 am on the day of departure- regretfully we cannot accommodate a late check-out.
Payment will be taken for the first night’s stay 7 days prior to the arrival date as a deposit; this will be non-refundable.
If a booking is cancelled 1 day (or less) prior to arrival, then a charge equal to the remaining balance of the full booking amount will be made.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
Balance can be settled on the morning of departure. For group reservations booked by telephone, a 10% deposit will be required. Payment can be made by most credit / debit cards, including American Express. Credit card payments over £300.00 will incur a 2% surcharge. All credit cards will incur a surcharge of £2.00. Commercial credit cards, i.e. company credit cards will incur a £3.00 surcharge
All prices are in pounds GB ( inc VAT) and are fully inclusive of breakfast (except the self-catering flat). Please note, credit card details requested by booking agencies and Forest View Guesthouse website, are taken to secure the booking. No payment will be taken until arrival, unless the Cancellation clause is invoked.
Please note that the property is not suitable for wheelchair access.
Regretfully, we do not accommodate children, infants or pets in the guest house or the self-catering flat
For the comfort of all of our guests, the property is strictly non-smoking. In the event that this rule is not adhered to a surcharge of £200.00 will be levied to cover the cost of additional room cleaning.
Wines, beers and spirits can be freely purchased from the Forest Bar. Alcoholic beverages brought onto the premises for consumption will be subject to a £10 corkage surcharge .
We do not serve or allow hot food in the bedrooms. Regretfully, any guests in breech of this clause will be charged an additional £10 for cleaning purposes.
We do not accept responsibility for any property left on departure. In the event of returning lost property, a minimum charge of £8.00 will apply to cover admin + P&P charges.
We reserve the right to terminate your booking in the event of unreasonable conduct which is likely to cause distress damage or danger to other clients, employees or any third party. Should any of the above occur, we reserve the right to cancel your booking and no refund will be given.
Should your booking be cancelled while you are on the premises, you will no longer have our consent to be on the premises and will be asked to leave immediately.
We reserve the right to make retrospective charges against card details should any damage or breach of our terms be committed.
The use of illegal substances while on our premises will result in termination of your booking and the necessary authorities will be informed